Archive for August, 2009

Poole Arts Center

Wednesday, August 19th, 2009

Poole, England lies along the southern coast of the country in the region of Dorset. It is an historic city with remains of human settlements dating back to the Iron Age. The contemporary town’s development and name is often considered to have originated in the 12th century. The name itself is believed to have derived from the Celtic word bol and an Old English word pool, which indicates being near a creek or body of water. Poole has become extremely popular with tourists, who are attracted to many of its historical attractions, contemporary cultural aspects, as well as the natural harbor. Every Poole hotel is busy throughout the year, accommodating the various needs and interests of people from around the world.

The Poole Arts Centre is one of the more popular venues with both locals and tourists. By some reports, it is claimed that this is actually the largest arts center in the entire United Kingdom, not including venues in London. The center offers a variety of entertainment options, multiple use facilities and venues as well as housing some of the area’s most prominent performance companies. The complex includes a 1,500 seat concert hall, a 150 seat multi-purpose studio, a theatre that seats 669 people and a 105 seat cinema. There is a also a restaurant, various lecture rooms and a large art gallery.

The concert hall in the center houses the famous Bournemouth Symphony. The orchestra derives its name from the city (Bournemouth, which is where it’s from. It moved its offices and official base to Poole in 1979 and is comfortably settled into the Arts Centre. The orchestra has a long tradition of excellence in performance and was originally established in 1893. They young orchestra, created by Dan Godfrey, displayed a strong ability to perform military classics as well as open air concerts. This is due to the strength of its early wind and strings sections. Today the symphony presents major works from world composers as well has maintaining a strong repertoire of classics.

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Customer Complaint Management

Tuesday, August 11th, 2009

Organizations strive to increase customer loyalty and satisfaction. Enlightened ones undertake complaint management as a major customer service and quality contribution. It’s a fact that customers are going to complain. So get use to it and understand why customers complain and determine how to handle customer complaints and effectively measure and analyze data relating to customer complaint tracking. Customer complaint management is an important part of daily business life and should be a part of technical support, customer support, sales, and marketing management. All executives, department managers, and any employee who has direct contact with complaining customers should be involved.

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Waterfall Walks in the Dales

Monday, August 10th, 2009

Waterfalls Walk is well known for some of North England’s most outstanding woodland waterfall scenery, the Dales. I have to agree. I took a whole week away from work and booked a room in one of the Dales Hotels, just so I could explore, not only the Waterfalls Walk, but the Riverside Walk and the toughest challenge, the three Yorkshire peaks.

The peaks consist of Ingleborough, Whernside and Pen Y Ghent. The famous challenge is to complete all three within 24 hours. I decided to take my time though and actually enjoy my walk instead of rushing through some of the most unspoiled, beautiful countryside where sheep are plentiful and the pubs are fantastic. I walked by lovely farms, villages and more sheep. My first day, I only managed to finish Pen Y Ghent and the view from the summit was absolutely amazing. I didn’t want to leave, but the sun was beginning to set, so I headed back to my hotel.

The next day, I found Malham Cove, a massive 200 foot limestone cliff to be one of the better locations. The cliff can be climbed, and climbed it was by several experienced climbers. I was asked if I would like to climb, but I declined, and headed to the Waterfalls. The walk is approximately 5 miles long and passes through a very ancient oak woodland. Once I reached the summit, I got a magnificent view of all of Yorkshire Dales along with a beautiful display of spectacular waterfalls and the Gordale Scar. I found one waterfall, the Thornton Force, which I could sit behind the tumbling waters. Now, that was cool, and loud, really loud, but refreshing. But, it was time to head back and I came across Grassington, which is another marvellous town with a really great market and some good pubs. Just what I needed after a walk through the Dales.

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